Shipping & Return Policy
At Serums, your satisfaction is our priority. We strive to make every order smooth, quick, and risk-free. Please read our shipping and return guidelines below.
Shipping Policy
- Shipping Charges: Free shipping on all orders — no hidden fees.
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Delivery Time: Orders are delivered within 1–3 business days.
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Payment Method: We offer Cash on Delivery (COD) for your convenience.
- Courier Services: All deliveries are handled through trusted logistics partners to ensure secure and timely arrival.
Return & Exchange Policy
We proudly offer a 60-day return policy for added peace of mind.
Return Conditions:
- Return requests must be made within 60 days of receiving your order.
- Product box, packaging, and all included accessories must be in original, undamaged, and unfaced condition.
- Products must be unused and in re-sellable condition.
- Returns not meeting these criteria may be declined.
How to Initiate a Return:
- Contact us at info@serums.com.pk with your order details.
- Our team will guide you through the return or exchange process.
- After receiving and inspecting your return, we’ll confirm approval.
Refunds
- For COD orders, refunds will be processed via bank transfer or mobile wallet.
- Refunds are issued within 7–10 business days of receiving and approving the return.
Non-Returnable Items
Used, damaged, or incomplete items are not eligible for return due to hygiene and safety standards.
Need help?
Reach out to us at info@serums.com.pk — we’re here to assist you.