Privacy Policy

At Serums (serums.com.pk), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

When you use our site or place an order, we may collect the following information:

  • Name
  • Email address
  • Shipping and billing address
  • Phone number
  • Order details
  • Usage data (via cookies and analytics tools)

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Communicate with you regarding your purchase or support requests
  • Improve our website, services, and customer experience
  • Send promotional emails (only if you opt in)

3. Payment Method

We currently offer Cash on Delivery (COD) as our primary payment method. You are not required to provide sensitive payment details online. Your order will be paid for upon delivery at your doorstep.

4. Sharing Your Information

We do not sell or rent your personal data. We only share information with trusted third-party services for:

  • Order fulfillment and delivery
  • Email marketing (with your consent)
  • Website analytics

All third parties are obligated to keep your information secure and confidential.

5. Data Security

We take data security seriously and implement appropriate measures to protect your information, including secure servers and access controls.

6. Cookies

We use cookies to enhance your browsing experience and gather analytics. You may disable cookies in your browser settings, though some features of the site may not function properly.

7. Your Rights

You have the right to:

  • Access or update your personal information
  • Request deletion of your data
  • Opt out of marketing communications at any time

To make any such request, please contact us at info@serums.com.pk.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those third-party websites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: info@serums.com.pk
Website: www.serums.com.pk